Terms & Conditions

 
ALL Clients

Must have completed a Rider Registration Form before riding a horse/pony

Must resubmit their Rider Registration Form if their details change. (the responsibility falls to the Parent/Guardian if the child is under 18)

We reserve the right to refuse you to ride a particular horse/pony if we feel that the safety of the rider or horse is in question.

You also have the right to request another Instructor subject to availability.

 
Punctuality and Arrival Times:

Please arrive 15 minutes before the start of the lesson/ hack /pony ride to allow time for hat fitting.

If you are late, we unfortunately cannot make that time up as other clients will be waiting for their lessons to start on time.

If we are late for whatever reason we will make up your lesson/hack time.

The lesson starts from when you collect your pony/horse to when you return your pony/horse to the stable .

 
New Clients:

Are required to attend a mandatory Assessment/Introduction Lesson before being allowed to book anything else.This allows us to ascertain your riding level. All Clients Rules Apply.

 
Previous Clients:

If you've not been riding with us for a year or more. We reserve the right to ask you to complete another Assessment Lesson. All Clients Rules Apply.

 
Payments:

All Bookings Require Payment by cheque or cash only.

It is a condition of booking that you accept our No Refund Policy.

If you fail to turn up, you will be required to pay in full.

 
Cancellations:

We operate a Strict Cancellation Policy if you cancel a lesson ANY 3 times you may loose your place in your regular lesson.  

Late Cancellation means you will be asked to pay for that lesson next time you come

Late Cancellations = Less than 48 hours Notice

 
Instructors:

Instructors reserve the right to refuse to teach a client for any reason.

We reserve the right to cancel riding because of bad weather at any time. Managements decision is final.

 
Safety Equipment and Riding Wear:

P.P.E (Personal Protective Equipment): Every time you handle a horse you are required to wear the appropriate Personal Protective Equipment.

 
Riding Helmets:

 Hats (all types): Should be PAS015 or BSEN138 standard (or better).

 Must be worn and fastened at all times while riding a horse.

 Must be worn and fastened at all times while handling or a horse.

 We strongly advise all customers to purchase their own helmet as soon as possible.

 
Riding Footwear: Clients must wear appropriate footwear while riding.
 
Smoking Policy: We have a Strict No Smoking Policy, if you are caught you will be asked to leave.
 
Pets: We don't allow any clients to bring their own pets onto the grounds/premises. Guide Dogs are Allowed.
 
Horses/Ponies: All animals are unpredictable, Do Not Feed the Horses & Ponies at any time. Don't enter any field, box or make contact with a Horse or Pony at any time, without prior authorisation from a member of Management
 
Cars, Bicycles: We can't be held responsible for any damage to your transportation while on the premises/grounds.
 
Personal Property: We can't be held responsible for Damage, Theft or Loss of your personal property while it's on the premises.
 
RIDING IS A RISK SPORT - Your choice to ride is voluntary. We take all reasonable care to provide suitable and safe horses and ponies for all our clients. All animals can be Unpredictable. We strongly advise you to take out full personal accident cover.
 
PLEASE NOTE: The Elms Farm Equestrian, Owners, Staff and Managing agents cannot be held responsible for any accident, injury or loss to any persons or their property whilst on these premises or whilst Riding/Hacking.